This site contains affiliate links. Learn more
Usb Audio sound card with 7; 1 virtual Surround sound
53mm drivers neodymium magnets
Noise cancelling microphone via inline sound card
Echo cancelling via inline sound card
15 25 kilohertz Frequency Response; Interchangeable Ear Pads
Memory foam ear pads with extra set of velour ear pads and detachable microphone
TeamSpeak Certified voice chat optimized
Compatible with PC, Xbox one, Xbox 1 S, PS4, PS4 Pro, Mac, mobile and VR
Lord Mosh –
TL;DR version: Great product, spectacular customer service makes the price an absolute value.
This review has broken my long standing “I never write reviews” stance. I purchased this headset in June of 2016. The performance has been great, sound, microphone, my personal favorite is the stitched covering..a nice touch. Nevertheless, this review is about the customer service I received when the USB connector broke. First, I tried the online customer service option. The representative (who’s name I did not get) was quick to confirm that this product has a 2 year warranty and my issue was in fact covered. Sweet! I typically get screwed over in these situations, so I was not expecting that. They had to transfer my online chat to tech support to create a case for me, OK no problem…But, that wasn’t a positive experience as I kept getting kicked lower in the queue. So, I decided to just call customer service…on Friday…after 5..the week before Thanksgiving. (They are only Monday-Friday until 6pm) I get Eric and I tell him the whole story. First thing this guy says? “Don’t worry, we’ll take care of you.” Eric asks for some personal info and says that I’ll receive another email in the next couple of business days. I had a couple of questions and he was really cool about answering them. The following Monday I have a couple of thoroughly explained e-mails from Stephanie. One is a pre-paid return label and the replacement was being sent out separately. I returned the damaged part on Wednesday, my replacement arrived on Black Friday. The ABSOLUTE best customer service I have received for any product! So, if the price tag is an issue for you, consider the warranty and the great replacement process.
Ernie Thor –
Fit and quality They are extremely comfortable: they fit snugly
HyperX Cloud II Gaming Headset for PC & PS4 – Red (KHX-HSCP-RD)I’ve had these about a week, and have used them for about 16 hours for gaming and a couple hours of music listening. If something significant worth noting comes up later I will add to this review.BackgroundI am an audiophile, I am old, and so my hearing is not what it used to be. However, I have always had a very high-end stereo system and generally the highest quality headphones. I am also A PC gamer.Fit and qualityThey are extremely comfortable: they fit snugly, but are not tight. If you wear glasses, you will barely notice the temple pieces, if at all. The leather pads are soft and conform around your ears well including isolating you from any ambient sounds in your home. There is also an extra set of foam pads to replace the leather pads. You can install these if you want something even softer.I have a slightly larger head. I wear a 7-1/4 hat size, and with a baseball cap I am usually in the last one or two adjustment holes. The phones will not fall off when you tip your head back or forward. Generally, they (feel) very light on your head, and after three or four hours of gaming, your ears are not all sweaty and hot. They breathe well, so moisture doesn’t collect. I live in Hawaii, so I am a good test case for that.The material used is high quality stuff. Anodized steel, leather pads for ears and headband, and a hard plastic shell form the ear cups. Attachment points are solid to the ear cups. The only thing I might ding the design for is the wiring to the ear cups. While it is solidly fastened, it is possible to accidently hook one of the wires and perhaps damage the connection. Of course this would be a remote circumstance. My wife likes them as well, because the oval shape of the cups allows room for her earrings. For you dudes that have large ears or wear earrings, especially those big suckers, you may be out of luck.SoundThey sound great, and with the isolation you can hear everything the soundtrack has to offer. There is a simple instruction you should follow for set up for a PC. Go into control panel into your sound app and set up for 7.1 that is included in the box. As far as “Virtual Sound” I can’t tell the difference between that and what stereo offers. During gaming I can hear things to the left, right, and center. For music, stereo placement is good and music with a good mix will place instruments where they might be on stage. Classical music: of course violins are on the left and brass on the right.MiscellaneousThis company offers a 2 year warranty, and this by itself show that the company is pretty confident about the quality. If there were a lot of problems with this product they’d lose money on a two year warranty.Packaging is top notch, beautiful, well designed and is another clue that you are getting something pretty good. The box is built like Fort Knox and all the doo-dads are packed firmly away in foam. You get a ditty bag for traveling, and adaptors for PC, Mac, and gaming consoles, including controllers.The wire is cloth covered and avoids tangling. I used ear-buds previously and those things always got tangled and fell out of my ears, or loosened. The cord is plenty long enough and the volume control for the mic and headphones is handy. The in-line control also has a Mic-mute switch, too.All things considered, this is a 5 star piece of equipment in all respects. I did NOT get any perks or incentives to write this review.
Amazon Customer –
Warning to Xbox Users
First off, the headsets are very comfortable. I could wear them all day. They sound good and all, but there’s a catch for Xbox users: you can’t use the 7.1 Surround Sound USB card. After a brief talk with the customer service (who was very nice), I found out that this piece is “incompatible” with the Xbox. It would have been nice to know that beforehand! The description says, “Compatible with PC, PS4, Xbox One, etc…” No! It does not work the same at all! The headphones will still function, but not at the same level as expected.
Kingston Technology –
They were amazing headphones until they developed a short near the jack
They were amazing headphones until they developed a short near the jack. I had to hold the wire at just the right angle for them to work. I am very disappointed with the durability of the wire given these are $100 headphones. I’ve had tougher $5 usb cables. I won’t be buying HyperX products again as this is a huge oversight in design.
Matthew R –
HyperX just earned a new life customer
I bought these as a replacement for my old Logitech G430s. They were getting old and they were hurting my head to wear for longer than 2 hours at a time. These Cloud IIs have been amazing so far. They are super comfortable and the sound quality is great for what I use it for (gaming, discord chat with friends).Pros:- Comfortable foam sits well on my head- Can wear for extended periods without headache- Sound is clear and perfect for hearing 360 degrees- Mic is very well made and crystal clear (from what my friends tell me) and it WILL NOT pick up stray sounds in the room. If I try to talk through it from further than foot or 2 away, it will not pick up.- Maybe a con, but I cannot hear much else with these on. They immerse me fully in whatever I’m doing, sometimes to the frustration of my SO.Cons:- Cable sometimes gets in my way when I’m trying to move my desk chair around- Nothing else really that I’ve had happen so far.I will be buying another set of these if/when these ever give out on me. Best headset I’ve ever had.
CJR –
Great and comfortable headset for extended use
I’m a computer professional by trade (programmer) who plays video games and I wear a headset all day every day – I listen to music to cancel out the noise of the outside world. This headset is extremely comfortable for extended use. I am not necessarily an audiophile – I love good sound, but I don’t believe I have an ultra-discriminating ear – so I can say the sound quality itself is great, but that doesn’t necessarily mean as much as someone who invests the time in full-on comparisons.One (and only) con so far is that the wire easily gets twisted, as others have said in their reviews, but this is minor.Update 08/18 – so after some time I’ve found a VERY annoying quirk of this headset (enough to drop it by two stars). Because of that twisting (or perhaps it’s unrelated, not sure) the cord has become somewhat frayed. It doesn’t look that bad but now when I shift in my chair the wrong way, the headset crackles and cuts out and I need to find the right placement of the cord to get it to come back on. It happens more and more frequently and has become such a source of frustration that I am considering getting a different headset or using an older one even though I still love the sound and noise cancellation of these headphones.UPDATE 2: So I was scrolling past old reviews and realized I hadn’t updated this one. Well, the issue was the (non-detachable) cord – so unfortunately, contrary to some of the comments, I can’t just replace it without re-splicing. However, HyperX DID honor their warranty without any hassle whatsoever. It’s been awhile since this happened, but I believe I had to pay for return shipping, then they basically shipped me a completely new headset. As of 11/11/2019 it’s still going strong (this one with no fraying, though it does twist up still) and I’m giving it back a star for their stellar returns and customer service!
Mittens Slowpaw –
Cheap microphone and headset cushions.
I will start off by saying the sound card and speakers are great with this headset and I enjoyed using it when it worked. It sat comfortably on my head and was easy to adjust if you grew your hair out, etc. The braided cord itself to the device kept the cords safe it had enough length to keep it hidden but still give you room to turn your head, etc.That said the ear cushions will start to flake early in its life covering your ear with tiny black specs. So you will need to order more in order to go back to normal. The microphone recording was of decent quality but the wiring is extremely poorly done. Just from general use the microphone starts to have problems within 4 or so months. It will result in massive feedback hurting the ears of those you are talking with or causing cross talk on the headset themselves.This is an extremely big pet peeve of mine as you purchase a wired headset of this price for quality all around. Not just on a few of the parts within the headset such as the frame. You purchase it to act as a headset not just a pair of speakers. So you will be forced to order replacement parts off their website that are not cheap. Since the mic slides into a little groove slot on the side before fitting into the jack itself.So if all you want is a pair of speakers and you do not mind replacing the ear cushions early in its life you will be okay. If you want it is a gaming headset for Discord, Ventrillo or Teamspeak to stay in contact for raids, guilds, etc. Do not buy this product as it will not last and your friends will hate you for the massive blow of static from the extremely cheap wiring in the mic itself.
Kingston Technology –
Good build quality, terrible sound quality.
I bought these to replace my broken Razer Man O War headset. The Cloud II caught my eye because they were highly rated and known to be almost indestructible. Once I got the Cloud II i proceeded to plug the 7.1 USB and headset together and did a few tests. The first test consisted of music which it did a pretty decent job, I turned the 7.1 mode on and it just made everything worse. I then tried to play some first person shooter games with 7.1 mode on and off and I couldn’t tell where any gunshots or footsteps were coming from. I looked online for helped and they suggested using the motherboard on-board sound. The headsets did sound a little better but I still couldn’t tell where footsteps or gunshots were coming from. After playing around with the EQ settings and every little thing, I decided to return this product.TL;DRvery good build quality and solid.terrible sound quality, 7.1 mode is a joke.don’t buy this for competitive gaming.
Kingston Technology –
USB Dongle is terrible
Headphones through the audio jack alone are well built, comfortable, and have quite high audio quality.The major and inexcusable problem is with their “7.1” USB control adapter, huge frequency passthrough.When I first received it I thought it was a defective part so I contacted Kingston and they gladly sent another one, same exact problem.The USB creates a constant white noise that is exaggerated with subtle low volume sound changes, it’s completely unacceptable for a part that you literally pay extra to have. The faked 7.1 is great and I really love to use it in game but the constant boost in this white background noise is ridiculous.I’ve tested it with and without the dongle on 4 separate machines with 3 separate OS’ and all the same, it’s the USB dongle that is poorly made.For a nearly $100 headset I’m quite disappointed that they would cheap out on literally the only reason people pay an extra $20 for.On the plus side, Kingston support is really great so no problems there.
Adam –
Noise Cancelling
So, not so funny story: Someone in the apartment unit above us got STABBED. According to the cop who interviewed us, the attacker rang the upstairs doorbell, and when the guy answered the attacker forced his way in and stabbed the guy. You want to know what scary part is? I didn’t hear a thing, thanks to my amazing HyperX Cloud 2 headphones. I got them on Amazon for $99.99 (free shipping). These things work as advertised! Probably the best noise cancelling headphones I’ve ever owned. 10/10 would buy again.